United Package Smashers - Niles, Michigan resident received wet, broken, and delayed packages. Photos of badly stacked boxes in UPS truck. Sales of bumper stickers.
My Refund Nightmare - Jonathan Freedland describes his experience with UPS in sending a crate of stuff from California to Britain, including the admission of a UPS manager that the handling had been a "catalogue of errors". [Guardian] (January 7, 2004)
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